Below FAQ are some common concerns of our clients before purchasing the products.
If you have other questions, please just send it to support@luxfond.com.

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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 10-12 hours!

Pre Sale Questions

Yes, we do discreet shipping for all orders. All our packages are shipped with proper protection to keep it safe, and we can do blind packages if necessary.

Contact us at support@luxfond.com or online chat, we’re always ready to help.

To save your time and reach our support quickly, please follow below steps:

  • If you would like to cancel an order, please contact us as soon as possible at support@luxfond.com.
  • If your order has not yet begun processing, we can issue a full refund.
  • If it has been processed, you can get a refund minus shipping charges (both ways, even if the product had free shipping—we still have to pay for it, after all).
  • A restocking fee of up to 25% may also apply.

Unfortunately, there are a lot of scammers out there, making it impossible for us to ship to P.O. boxes. Please provide a business or residential address when placing your order.

Most orders will be at your door within 7 business days of placing your order, but this can take longer in some instances. We will keep you updated as processing and shipping progresses, but feel free to email us at support@luxfond.com if you have any questions about the status of your order. We generally process your order within 24 hours of receiving it and it usually ships out within a day or two after that. We ship most products using standard ground shipping via UPS, FedEx or the USPS. Depending on your location.

An email that contains the tracking link URL will be sent to you once your order is shipped.

Please follow the instructions below if the carrier shows package delivered but you don’t have it:

  • Do check carefully the area around the shipping address and check with your neighbors or anyone who may have the package for you.
  • If there is no clue found please call the carrier directly to report a missing package for the fastest logistics information, meanwhile, please email us about the issue as well (support@luxfond.com).
  • LuxFond can not be held responsible for packages stolen from the delivery address so please be sure to ship to a secure location!
  • If the items are lost, we need at least 30-45 days to investigate.
  • To sum up, please keep following the logistics dynamics after we provide the tracking number, and do not miss out on our mail about the delivery notification.

Unable to find satisfactory answers ? Contact Support