Below FAQ are some common concerns of our clients before purchasing.
If you have other questions, please just send it to support@luxfond.com.
- All
- Pre Sale Questions
- After Sale Questions
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 24 hours!
Pre Sale Questions
Yes of course. We do discreet shipping for all orders. All our packages are shipped with plastic foam protection to keep it safe.
Contact us at support@luxfond.com or online chat, we’re always ready to help.
Yes, we do. Please send your customization requests to support@luxfond.com, we will give you our quote. Thank you.
Unfortunately, there are a lot of scammers out there, making it impossible for us to ship to P.O. boxes. Please provide a business or residential address when placing your order.
After Sale Questions
If you would like to cancel an order, please contact us as soon as possible at support@luxfond.com.
If your order has not yet begun processing, we can issue a full refund.
If it has been processed, you can get a refund minus shipping charges (both ways, even if the product had free shipping, we still have to pay for it, after all). A restocking fee of up to 25% may also apply.
Most orders will be at your door within 7 business days of placing your order, but this can take longer in some instances.
We will keep you updated as processing and shipping progresses, but feel free to email us at support@luxfond.com if you have any questions about the status of your order.
We generally process your order within 24 hours of receiving it and it usually ships out within a day or two after that.
We ship most products using standard ground shipping via UPS, FedEx or the USPS. Depending on your location.
An email that contains the tracking link URL will be sent to you once your order is shipped.
We have a 3-year warranty(1 year free, 2 years limited).
Check our warranty details here
If you have a product issue, please contact us first at support@luxfond.com
Please make sure that you follow below steps:
1. Do check carefully the area around the shipping address and check with your neighbors or anyone who may have the package for you.
2. If there is no clue found please call the carrier directly to report a missing package for the fastest logistics information, meanwhile, please email us about the issue as well.
LuxFond can not be held responsible for packages stolen from the delivery address so please be sure to ship to a secure location!
If the items are lost, we need at least 30-45 days to investigate.
So please keep following the logistics dynamics after we provide the tracking number, and do not miss out on our mail about the delivery notification.